Order Processing and Dispatch

Orders are generally processed within 1–3 business days after payment is authorized. Business days are Monday through Friday, excluding public holidays. Processing may take longer during holidays, promotional periods, or when an order requires additional review. Orders are dispatched from China. You will receive an order confirmation after checkout and a shipping confirmation after your order has been dispatched.

Shipping Destinations

We ship to the United States and selected international destinations where a shipping option is available at checkout. Available destinations depend on the delivery address and the products in your order. Please enter your full delivery address at checkout to confirm whether we can ship to your location.

Shipping Charges and Estimated Delivery

Available shipping methods, shipping charges, and the estimated delivery range for your destination are displayed at checkout before you place your order. Please review these details before completing your purchase. The shipping charge shown at checkout is the charge applicable to your selected shipping method and delivery address.

After dispatch, delivery generally takes 7–20 business days. This estimate begins on the dispatch date and does not include the 1–3 business days needed to process an order. Delivery estimates are provided as a guide and are not guaranteed dates. Customs clearance, carrier operations, weather, local service conditions, address accuracy, and other circumstances may affect delivery.

Address Accuracy and Order Changes

Please provide a complete and accurate delivery address, including your apartment or unit number, postal code, and a contact telephone number where requested. If you notice an error, contact us as soon as possible at service@lhtrgv.com and include your order number. We cannot guarantee that an address or order can be changed after processing has begun or a parcel has been handed to the carrier.

Tracking Information

A tracking number and tracking instructions will be sent to the email address provided at checkout after your order has been dispatched. It may take several business days for the carrier to register the first scan. Tracking updates may pause while a parcel is moving between facilities or undergoing customs processing.

If tracking has not updated for 5 business days after the latest scan, or if the tracking page shows an exception, email service@lhtrgv.com with your order number and tracking number. We will review the shipment information and contact the carrier where appropriate.

Delayed, Missing, or Damaged Parcels

If your order has not arrived by the end of the estimated delivery range shown for your order, contact us with your order number and tracking details. We will review the shipment status and, where appropriate, open an inquiry with the carrier. If the carrier confirms that a parcel is lost, we will work with you to resolve the issue in accordance with our Return Policy and applicable law.

If tracking shows “delivered” but you cannot locate the parcel, check the delivery area, household members, neighbors, building reception, and any carrier delivery instructions. If the parcel remains missing, contact us with your order number and tracking details. If a parcel arrives damaged, an item is missing, or you receive the wrong product, email service@lhtrgv.com with your order number, a description of the issue, and photographs where possible.

Customs, Duties, and Taxes

Orders delivered across borders may be subject to import duties, customs charges, or local taxes. Unless checkout states that these charges are included, they may be assessed by the destination authority and payable by the recipient. Customs charges and clearance times vary by destination.

Returned, Refused, or Undeliverable Parcels

A parcel may be returned if the address is incomplete or incorrect, delivery attempts are unsuccessful, the parcel is refused, or it is not collected when required. If tracking shows that a parcel is being returned, contact us at service@lhtrgv.com and include your order number. Any reshipment, refund, or additional charge will be reviewed based on the reason for return, the order details, our Return Policy, and applicable law.

Contact

For shipping questions, email service@lhtrgv.com or call 180 2765 8809. Please include your order number and tracking details, if available.

Last updated: September 24, 2026