30-Day Return Request Window

You may contact us to request a return within 30 calendar days after your order is delivered. Please email service@lhtrgv.com before sending any item back. This return request window does not limit any rights or remedies that cannot lawfully be excluded in your location.

How to Start a Return

1. Email our support team with your order number, the product name, and the reason for your request.
2. If the item is damaged, faulty, incomplete, or different from the product ordered, include photographs and a brief description of the issue.
3. We will review your request and send you the decision, return address, and instructions. Please wait for our instructions before sending an item back.
4. Pack the product securely with the components and accessories supplied with it, unless our support team instructs you otherwise.

Condition of Returned Products

For a change-of-mind return, products should be returned in their original condition, with all supplied parts, accessories, manuals, and packaging where reasonably possible. Please take care when inspecting an audio product and avoid use beyond what is reasonably needed to check its basic operation. Damage caused by misuse, unauthorized modification, improper care, or avoidable wear may affect eligibility for a voluntary change-of-mind return, subject to applicable law.

Faulty, Damaged, or Incorrect Items

If an item arrives damaged, does not function as described, is missing a component listed as included, or is materially different from the item ordered, contact us with your order number and details of the issue. We may request photographs or reasonable troubleshooting information to assess the problem.

Once we confirm that the issue resulted from damage, a product fault, a missing included component, or our fulfillment error, we will explain the available resolution. Depending on the circumstances and applicable law, this may include sending the correct or replacement item, supplying a missing component, or issuing a refund.

Return Shipping Costs

For an approved change-of-mind return, the customer is generally responsible for the return shipping cost, unless applicable law or our written instructions provide otherwise.

If we confirm that an item was damaged, faulty, incomplete, or incorrect due to our fulfillment error, we will cover the reasonable return shipping cost. We will provide a prepaid return label where available. If a prepaid label cannot be provided, we will give you written instructions and reimburse reasonable, tracked return shipping costs when you provide proof of postage. Please contact us before arranging return shipping.

Refunds and Processing Time

After we receive a returned item, we will inspect it and notify you of the return decision within 5 business days. If your refund is approved, we will initiate it to your original payment method within 5 business days after notifying you of the approval.

Your payment provider or financial institution may need additional time to post the refund to your account. The time for the refund to appear is controlled by that provider. Original shipping charges will be handled according to the circumstances of the return and applicable law.

Exchanges and Order Changes

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee a change or cancellation after an order has entered processing or been handed to a carrier. If a direct exchange is unavailable, our support team will explain the available options.

Last updated: September 24, 2026